https://community.tessitura.com/network_member_job_forum/en-USTelligent Community 12https://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42917/public-relations-and-marketing-coordinator---lyric-opera-of-chicagoFri, 23 Oct 2026 16:50:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c0a23a80-8ad3-4a8a-9c73-c35756ad8683Camilla FernandezTo apply: lyricopera.applytojob.com/.../Public-Relations-And-Marketing-Coordinatorhttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42916/box-office-ticket-agent-seasonal---spoleto-festival-usa-charleston-scFri, 23 Oct 2026 16:46:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:669dd117-b09f-442a-a5d5-515110f59063Dexter FoxworthSpoleto Festival USA is seeking Box Office Ticket Agents to be the friendly voices and faces of the 2027 Festival, running May 28 through June 13. By phone, by email, at the box office window, and at Festival venues, you’ll help patrons find the right performances and seats, solve ticketing questions with care, and make every patron feel welcome long before the curtain rises. These are seasonal, part-time roles from early January 2027 through mid-June 2027, with flexible hours that include evenings and weekends. Returning Ticket Agents may take on added responsibility as Lead Ticket Agents, serving as approachable, go-to mentors for new agents and apprentices. Above all, you genuinely love working with people. Your energy is infectious, you lift the people around you, and you take pride in making every interaction feel welcoming, warm, and memorable. Position Type: Seasonal, part-time, hourly, and not benefit-eligible Location: Charleston, SC (onsite) Department: Box Office & Visitor Experience Reports to: Box Office & Visitor Experience Manager To Apply Please apply through the Careers page at https://spoletousa.org/get-involved/employment/ . All applications are submitted and reviewed through Paylocity.box officepart-timeSouth Carolinacharlestoncall centerSeasonalticket officespoletospoleto festivalhttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42915/box-office-coordinator-seasonal---spoleto-festival-usa-charleston-scFri, 23 Oct 2026 16:42:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:0a2cd534-c8a9-44e3-acfe-41964c9a99a9Dexter FoxworthSpoleto Festival USA is seeking a Box Office Coordinator to coordinate the box office side of the 2027 Festival, running May 28 through June 13. You’ll own group sales and luxury travel planner sales from first outreach to final confirmation, coordinate the apprentices, ticket agents, and drivers who keep the box office moving (stepping into any of their shifts when needed), and make sure every venue has exactly what it needs before the doors open. We’re looking for a polished, detail-oriented client services professional, ideally from the box office, hospitality, or luxury travel world. You treat every planner and group leader as a client to look after, you stay calm when deadlines stack up, and you keep records clean enough that anyone could open an account and know where it stands. This is a seasonal, full-time role from mid-November 2026 through June 25, 2027. Above all, you genuinely love working with people. Your energy is infectious, you inspire the people around you, and you make sure every staff member and volunteer you work alongside is equipped and empowered to deliver an exceptional, hospitable experience for every patron and guest. Position Type: Seasonal, full-time, exempt, and not benefit-eligible Location: Charleston, SC (onsite) Department: Box Office & Visitor Experience Reports to: Box Office & Visitor Experience Manager To Apply Please apply through the Careers page at https://spoletousa.org/get-involved/employment/ . All applications are submitted and reviewed through Paylocity.box officegroup salesSouth CarolinacharlestonSeasonalspoletosalesspoleto festivalhttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42914/visitor-experience-coordinator-seasonal---spoleto-festival-usa-charleston-scFri, 23 Oct 2026 16:40:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:3c2e87cf-2061-45ba-a4e1-93ae638018a2Dexter FoxworthSpoleto Festival USA is seeking a Visitor Experience Coordinator to coordinate the onsite, guest-facing side of the 2027 Festival, running May 28 through June 13. You’ll coordinate recruitment, training, and scheduling for our seasonal House Managers and more than 250 volunteer ushers, step in to cover shifts when needed, and make sure every venue is staffed, ready, and welcoming before the lobby opens. We’re looking for a warm, organized coordinator who is at home in a live event setting. You can coach a volunteer in the moment, keep a schedule of hundreds of people straight, and stay calm when a show changes at the last minute. This is a seasonal, full-time role from mid-November 2026 through June 25, 2027. Above all, you genuinely love working with people. Your energy is infectious, you inspire the people around you, and you make sure every staff member and volunteer you work alongside is equipped and empowered to deliver an exceptional, hospitable experience for every patron and guest. Position Type: Seasonal, full-time, exempt, and not benefit-eligible Location: Charleston, SC (onsite) Department: Box Office & Visitor Experience Reports to: Box Office & Visitor Experience Manager To Apply Please apply through the Careers page at https://spoletousa.org/get-involved/employment/ . All applications are submitted and reviewed through Paylocity.South Carolinacharlestonguest serviceSeasonalspoletospoleto festivalHospitalityfront of houseVisitor Experiencehttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42910/executive-assistant-development---lyric-opera-of-chicagoFri, 23 Oct 2026 15:25:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:c05ab871-1878-4b18-8ddd-0f4d77774829Camilla FernandezTo apply: lyricopera.applytojob.com/.../Executive-Assistant-Developmenthttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42909/associate-director-of-major-giftsThu, 22 Oct 2026 23:21:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a273c7b0-6f4a-4b69-adad-cf003073336eLorraine GutierrezThe Old Globe is seeking Associate Director of Major Gifts to join its individual giving team, responsible for securing at least $2 million annually from individual donors giving at the $12,500+ level. The Associate Director will manage a portfolio of approximately 100–120 major gift prospects and donors, including select Board members, and will be accountable for the full major gifts cycle: prospecting, qualification, cultivation, solicitation, stewardship, renewal, and upgrade. This is a highly proactive, relationship-driven position requiring sophisticated portfolio management, strong prospecting skills, and a demonstrated ability to secure significant philanthropic commitments. The successful candidate will build a robust pipeline, develop individualized strategies for donors and prospects, and personally make and close five- and six-figure asks. Key Responsibilities include but are not limited to the following: Major Gifts & Portfolio Management Achieve an annual individual major gifts fundraising goal of at least $2 million. Manage a portfolio of approximately 100–120 individual prospects and donors capable of making gifts of $12,500 or more. Develop and execute strategic, individualized plans for priority prospects and donors, with clear objectives, next steps, and solicitation strategies. Maintain a healthy pipeline of qualified prospects sufficient to meet and exceed annual fundraising goals. Regularly evaluate portfolio performance and prioritize time and resources toward the highest-value opportunities. Prospecting & Cultivation Proactively identify, research, qualify, and engage new major gift prospects through research, wealth screening, referrals, events, Board connections, and community relationships. Build authentic, long-term relationships by understanding donors’ interests, motivations, capacity, and connection to The Old Globe. Create meaningful opportunities for prospects and donors to deepen their engagement with the Globe, its artists, programs, and impact. Collaborate with colleagues, Board members, artists, and senior leadership to strategically advance donor relationships. Solicitation & Stewardship Personally solicit and close major gifts, including five- and six-figure annual, multi-year, unrestricted, restricted, campaign, and special project commitments. Develop compelling, customized proposals and solicitation strategies in partnership with the Director of Philanthropy and organizational leadership. Lead or participate in donor meetings and solicitations and effectively navigate questions, objections, and negotiations. Develop thoughtful stewardship strategies that demonstrate impact, strengthen relationships, renew support, and inspire increased giving. Board & Institutional Engagement Manage relationships with assigned Board members and Board-affiliated prospects, engaging them strategically as donors, connectors, advocates, and solicitors. Partner with the Director of Philanthropy and colleagues across the organization to coordinate major gift strategies and donor engagement. Represent The Old Globe at performances, donor events, community events, and other activities that advance donor relationships. Portfolio & Database Management Maintain accurate and timely records of donor interactions, strategies, solicitations, commitments, and next steps in Tessitura. Enter contact reports within 48 hours of substantive donor interactions. Regularly analyze portfolio activity, pipeline, and revenue against goals and adjust strategies as needed. Core Competencies Results Orientation: Takes ownership of revenue goals and consistently advances prospects and donors toward increased philanthropic investment. Prospecting: Proactively builds a pipeline of qualified major gift prospects. Strategic Portfolio Management: Focuses time and resources on the highest-value opportunities and maintains disciplined moves management. Relationship Building: Develops authentic, trust-based relationships with donors and prospects. Solicitation: Is confident and effective in making and closing significant philanthropic asks. Collaboration: Works effectively with Board members, senior leadership, artists, and colleagues across the organization. Communication & Judgment: Communicates persuasively and exercises discretion when working with high-level donors and confidential information. The successful candidate will have the following skills and abilities: Bachelor’s degree or equivalent professional experience. Five or more years of fundraising experience with significant major gifts experience. Demonstrated success personally securing five- and six-figure individual gifts and achieving ambitious fundraising goals. Proven ability to prospect, qualify, cultivate, solicit, and steward major donors. Strong strategic portfolio management and moves management skills. Exceptional interpersonal, written, and verbal communication skills. Confidence and effectiveness in making significant philanthropic asks. Ability to build trusted relationships with high-net-worth individuals, Board members, and senior leadership. Strong organizational skills, sound judgment, discretion, and follow-through. Experience with donor research, prospect management, and CRM systems; Tessitura experience preferred. Passion for the performing arts and commitment to The Old Globe’s mission and values. Flexibility to work occasional evenings and weekends as required for donor meetings, performances, and special events. Professional representation of The Old Globe with a friendly demeanor and exceptional discretion. Salary range $125,000 - $130,000. This is a full-time position with benefits including 401(k) after first year employment. Must be able to pass applicable background check. Multilingual candidates are strongly encouraged to apply. The Old Globe is actively committed to fostering a culture of equity, diversity, inclusion, & access in all areas of our operation. By making intentional, actionable steps, we strive to make The Old Globe a place where theatre makers, employees, volunteers, audience members, and community members of all identities and backgrounds belong. The Old Globe welcomes candidates who demonstrate a commitment to these goals. We strongly encourage people with the following identities to apply: BIPOC, LGBTQIA+, people living with disabilities, and those from other historically and presently marginalized groups. Multilingual candidates are also strongly encouraged to apply. Please apply here: https://www.theoldglobe.org/TheOldGlobeInternalJobOpportunitieshttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42907/dso-now-hiring-for-a-tessitura-events-operations-managerThu, 22 Oct 2026 20:24:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:12bcc718-6a0d-4627-a0a5-0d80cc778489Severina OliverTESSITURA EVENTS OPERATIONS MANAGER JOB DESCRIPTION Department: Marketing & Audience Development FLSA Status: Exempt Salary Grade: 6 Salary Range/Wages: $53,000 - $58,000 annually Work Location: Hybrid FT/PT: Full-time Last Revision Date: 10/16/2026 How to apply: A cover letter is required for consideration of this position and should be attached as the first page of your resume. The cover letter should address: Your specific interest in the position and working at the Detroit Symphony Orchestra Outline your skills and experience that directly relate to the responsibilities of the role The Organization: The Detroit Symphony Orchestra (DSO) is known internationally for trailblazing performances, collaborations with the world’s foremost musical artists, and a deep commitment to serving our community. Making its home in Orchestra Hall at the Max M. and Marjorie S. Fisher Music Center, the DSO actively pursues its vision to be an inclusive and culturally relevant community where all people can experience their world through music. The DSO is a complex organization. Operating 365 days per year in historic Orchestra Hall, one of America’s most acoustically perfect concert halls, we are a performing arts institution, an educational facility, and a community center. We are governed by an independent Board of Directors and employ both union and non-union employees as musicians, stage crew, and administrative staff. Creating a unified culture throughout the institution is an organizational imperative, and we are guided by our values of excellence, inclusion, care, collaboration, and innovation. The DSO is also deeply invested in the city of Detroit; through our Detroit Strategy initiative, we are expanding the DSO’s participation in the growth and well-being of the city. The DSO offers a unique, fast-paced working environment, an excellent overall compensation package, and is an Equal Opportunity Employer. For more information visit www.dso.org . Position Summary : The Tessitura Events Operations Manager owns the setup and operation of Tessitura, the DSO's ticketing and CRM system, so the organization can sell single tickets, subscriptions, and memberships through the website, box office, and offsite channels. The role builds each new season in Tessitura, from seasons, productions, and performances to subscription packages, pricing, parking, and valet, and runs the annual subscription rollover that produces renewal invoices for every subscriber. As the DSO's sole Tessitura events specialist, the position is the go-to resource for event, pricing, and promo code setup across Marketing, Patron Sales & Service, Advancement, Community Engagement, and Events & Rentals, and the first line of troubleshooting when there are issues. Accuracy in this role directly protects ticket revenue, audit readiness, and the patron experience. Specific Duties and Responsibilities: Season Build and Subscription Rollover Build the upcoming season in Tessitura on the subscription campaign timeline, including: Seasons and production seasons for every genre (Classical, Pops, Jazz, Family, Neighborhood, Presentations, and others) Subscription packages, including fixed and Create Your Own series Provide the Web Manager with production season, performance, and package information in order to display and sell online. Roll over existing subscriber's subscription and seating from the current season from season to season. Partner with the IT Database Administrator to export rollover data, coordinate staff review of the data, and deliver the final file to the external renewal vendor on schedule. Coordinate staff review of season setup before on-sale to confirm accuracy across thousands of configured items. Pricing, Offers, and Promo Codes Enter approved subscription and single ticket pricing into Tessitura and audit it with the Senior Accountant of Business Operations against the approved pricing file before tickets go on sale. Adjust pricing on upcoming performances as directed by weekly pricing meetings. Create promo codes, source codes, and offers requested by Marketing to drive sales and fill the house. Test each to confirm the correct discount applies. Recommend consistent discount structures across price zones. Event Setup Across the Organization Create performances and events added after the initial season build, including DSO Presents and special events. Collaborate with colleagues on fundraising, community, and rental events including galas, open rehearsals, after parties, merchandise, and more. Work with the Director of Event & Patron Experience on prepaid and valet parking setup and issues. Systems Support and Troubleshooting Serve as a Tessitura lead for the DSO and troubleshooting resource. Resolve Tessitura issues reports by staff or rental clients. Resolve website ticketing issues reported by Marketing staff, such as promo codes not working, incorrect prices displaying, or performances not appearing online. Relay performance information to the Director of Patron Sales & Service for box office staff and close the loop on reported issues. Support the Senior Accountant of Business Operations with order, pricing, and general ledger questions, including during annual audits. Maintain written procedures for season build, rollover, pricing, and event setup. Stay current on Tessitura best practices through the Tessitura Network and peer organizations, and recommend process improvements. Reporting and Review Run Tessitura reports on unsold inventory and the potential revenue of remaining seats by price zone for upcoming performances. Review marketing materials for accuracy of performance, package, and pricing details. Protect confidential patron information, including names, contact details, and ticket and donation history. Perform other duties as assigned. Required Qualifications: Five or more years of experience in ticketing, box office, subscriptions, patron services, or database operations, preferably in a performing arts or live events organization. Hands-on experience configuring events, pricing, and offers in Tessitura or a comparable ticketing/CRM system. Completion of the Tessitura Network self-paced ticketing course, or ability to complete it within the first 60 days of employment. Exceptional attention to detail and accuracy when entering and auditing large volumes of data under deadline. Strong troubleshooting and problem-solving skills, including the ability to test, diagnose, and document fixes. Proficiency in Microsoft Suite and comfort learning new software. Strong time management and the ability to manage many requests from multiple departments while meeting fixed campaign deadlines. Clear oral and written communication skills, including explaining technical issues to non-technical colleagues. Ability to act independently, take initiative, and meet changing priorities. Successful experience working in, and contributing to, a collaborative team environment. Desired Qualifications: Two or more years of Tessitura experience, including season builds, subscription packages, subscription rollovers, and reporting and analytics. Experience with Tessitura's web ticketing integration (TNEW) or other online sales platforms. Familiarity with project management tools such as Monday.com. Passionate about the arts and/or classical music. Bachelor's degree, or equivalent combination of education and experience. Additional Information: This is a salaried, non-union position. Workload peaks during the season build and subscription rollover, typically November through the mid-February season announcement. Successful candidates must be available for extended hours, including evenings and weekends, during this period. Occasional after-hours contact may be needed to resolve urgent box office or web ticketing issues during performances. All positions at the DSO require the successful completion of a background check prior to beginning employment. A criminal record does not automatically disqualify candidates. Physical Requirements : This role primarily works in an office environment and frequently has prolonged periods of sitting and looking at a computer screen. Position Reports to: Director of Loyalty Marketing Direct Reports: N/A If accommodation is needed to ensure your successful participation in the application or interview process, please reach out to hr@dso.org for assistance. www.dso.orghttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42902/membership-manager---crocker-art-museum---sacramento-ca-usaThu, 22 Oct 2026 19:14:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:263c9895-98d7-4f5a-890f-dca60bd3e620Jennifer SengoMembership Manager About Crocker Art Museum The Crocker Art Museum brings people together and connects them in unexpected ways with art, ideas, each other, and the world around them. Our staff works to make the Museum a dynamic, engaging, and inviting gathering place for our community and to bring to life the art on our walls in unexpected and meaningful ways. We strive to reflect the diversity of our region and welcome applicants with new perspectives, unique backgrounds, and a passion for serving the public. TITLE: Membership Manager DEPARTMENT : Development SUPERVISOR: Director of Institutional Advancement EMPLOYMENT STATUS: Exempt EMPLOYMENT TYPE: Regular/Full-Time HIRING RANGE: $70,500 - $72,500 annually PRIMARY OBJECTIVE: The Crocker Art Museum is dedicated to promoting an awareness of and enthusiasm for the human experience through art. We measure our success by our ability to enrich the intellectual and cultural life of the communities we serve. The Membership Manager position helps fulfill this by planning, implementing, and evaluating the acquisition and retention of Museum members through appeals and stewardship events; providing advance administrative database support; and daily supervision of the Membership team to ensure an excellent level of customer service is provided for our members, donors, and visitors. DUTIES AND RESPONSIBILITIES: Specific duties include, but are not limited to, the following: Develop and implement strategies and tactics to acquire new Museum members and retain existing members through direct mail, digital, and social campaigns. Manage the annual membership budget, including revenue goal setting and expense planning, monitor progress to assure financial objectives are met, and regularly report on key performance metrics. Work collaboratively across departments, including Marketing, Visitor Services, Education, and Curatorial to create a membership acquisition and retention program that is creative and efficient. Oversee the general membership stewardship and benefit program in order to attract and retain members. Ensure prompt and professional fulfillment of benefits. Supervise a small Membership team to ensure accurate and timely data entry is completed and excellent customer service is provided at all times. Serve as system administrator for the Museum’s donor database (Tessitura). Establish systems and protocols for maintaining database integrity. Train staff in database use and function. Produce special reports, lists, and exports. Support the data entry needs of the team as needed. Other duties as assigned. INSTITUTIONAL RESPONSIBILITIES: Support the Museum’s mission, vision, values, strategic plan and DEAI initiatives. Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives. FISCAL RESPONSIBILITIES : Utilize Crocker resources wisely. Assist in creating and maintaining the membership fiscal year revenue and expense budgets. Adhere to PCI standards when processing customer payment transactions. MANAGERIAL RESPONSIBILITIES: This position will lead a team of three full-time direct reports: two Membership Associates and one Membership Assistant. SKILLS AND EXPERIENCE : Combination of education and work experience demonstrating a broad knowledge of the development field, its best practices, code of ethics, and systems for maintaining positive relationships with donors. Minimum of three to five years proven track record in nonprofit fundraising in relevant areas such as membership, donor relations, or database management. Comprehensive experience utilizing fundraising databases including data entry, as well as advanced data reporting and analysis. Experience with Tessitura is preferred. Management experience in hiring and supervising employees. Proven ability to handle confidential information with discretion and diplomacy. Expertise in Microsoft Office Suite, Windows, and basic PC usage, with advanced proficiency in Excel and Word merges. Ability to communicate clearly and effectively with members, visitors, volunteers, vendors, etc. in verbal and written form. Excellent interpersonal and customer service skills. Intellectual curiosity and problem-solving ability. Ability to manage multiple priorities in a collaborative environment. Strong project planning and tracking skills. Demonstrated ability to work effectively in teams and across departments. PHYSICAL REQUIREMENTS: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand and walk; sit for long periods of time; use hands and fingers to handle or feel; reach with hands and arms. The employee must occasionally lift and/or move up to 25 lbs. WORK ENVIRONMENT: This role will operate in a public setting (Museum) and may have interactions with the public. While performing the duties of this position, the employee may be exposed to normal to moderate noise levels, such as those found in a standard office environment, including background office equipment, telephone communications, and light traffic. EQUAL OPPORTUNITY EMPLOYER: Crocker Art Museum strives to comply with all applicable laws prohibiting discrimination, and is an equal opportunity employer. The Museum makes employment decisions on the basis of merit and business need in order to have the best available person in each job. The Museum has a “zero-tolerance” policy prohibiting discrimination based on race, color, religious creed, gender, genetic characteristics, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other made unlawful by federal, state or local laws. Any such discrimination is prohibited. WORK SCHEDULE: Occasional weekend and evening work required. Priority deadline : November 1, 2026 Applications will be reviewed on a rolling basis. Apply nowDevelopmentDatabase Administratormembershiphttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42901/visitor-experience-floor-captain-brooklyn-museum---brooklyn-ny-usaThu, 22 Oct 2026 17:33:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:1eba815d-6b81-48f9-b7f5-f0f590f7ffb9Alexander ValenzuelaVisitor Experience Floor Captain – Brooklyn Museum Brooklyn, NY, USA recruitingbypaycor.com/.../JobIntroduction.actionTicketingcustomer serviceVisitor Experiencehttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42900/director-development-operations-philadelphia-balletThu, 22 Oct 2026 16:59:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:380489f4-a389-4377-b89b-1fbd1db5bbf0Amanda RossiDirector Development Operations Development - Philadelphia, Pennsylvania Summary: The Director of Development Operations is responsible for building and optimizing a comprehensive prospect development and research program that drives sustainable philanthropic growth and serves as the operational engine behind development function. This includes prospect research and analysis, establishing and refining tracking and reporting processes to monitor progress against fundraising goals; including quarterly impact reporting and pipeline performance analysis. Essential Functions: Assess and strengthen development systems, workflows, and data practices to ensure accuracy, efficiency, and alignment across teams. Lead and develop prospect development and research staff, foster a culture of accountability and innovation, and provide data-informed recommendations to leadership to guide fundraising strategy. Support program and department staff teams in meeting to help set measurable goals, gather the right data, and prepare reports, and serving as the connective tissue to Finance when budget or restricted-fund questions arise. Oversee gift processing operations from ensuring gifts are entered, acknowledged, and receipted accurately and on time, in coordination with Finance. Maintain the integrity of the donor CRM/database so fundraisers can rely on it, including data governance standards and user protocols. Build and manage the stewardship and donor recognition workflows the fundraising team relies on, including timely acknowledgments, gift agreements, impact updates, and recognition programs. Produce accurate, timely fundraising reports and dashboards for organizational leadership and the Board, including pipeline and portfolio reporting that helps gift officers prioritize and track their prospects. Support prospect research and management, working with fundraisers to identify and qualify prospects and keep portfolios and pipelines current in the Tessitura database. Supervise Development operations staff providing coaching, workflow oversight, and professional development and portfolio management support. Partner with Finance to integrate Tessitura, Donate2 online giving, and payment-processing systems into a cohesive fundraising technology stack. Stay current on sector trends and recommend new tools or processes that increase efficiency and giving capacity. Represent Development Operations in cross-departmental planning across Philadelphia Ballet functional areas. Other duties as required Supervisory Responsibility: Development Operations Manager Expected Hours of Work: Days and hours of work are Monday through Friday 9:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand. Travel:   Travel is primarily locally during the business day, although some out of the area travel and overnight may be expected. Required Education and Experience: Bachelor's degree or equivalent, relevant work experience. Minimum 8 years of experience in development operations or CRM administration, with at least 2 years directly leading a team or department. Demonstrated experience supporting grant-funded programs and partnering with Finance on gift processing and reconciliation. Deep working knowledge of donor CRM systems (e.g., Tessitura, Salesforce, Raiser's Edge) and online giving platforms. Prior experience managing or supervising a team. Experience in non-profit performing arts is a plus, though not required. Required Skills and Competencies: Strong analytical and systems-oriented mindset, with comfort evaluating and implementing new fundraising technology. Excellent cross-functional communication skills, with the ability to work fluently with program leadership, fundraisers, and Finance. Demonstrated ability to coach and develop staff Strong analytical and systems-oriented mindset, with comfort evaluating and implementing new fundraising technology. Excellent cross-functional communication skills, with the ability to work fluently with program leadership, fundraisers, and Finance. Ability to build and maintain effective working relationships within a diverse and multicultural environment Commitment to maintaining a safe, respectful, and professional environment in accordance with organizational policies Work Authorization/Security Clearance: Must provide satisfactory background checks and child abuse clearances as may be required for role. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunity Statement: Philadelphia Ballet is committed to the principles of equality in employment. The Ballet complies with all applicable federal, state and local laws and Federal Executive Orders, and provides an equal opportunity in employment for all qualified persons. We prohibit discrimination in employment based on characteristics protected by applicable law, including race, ethnicity, creed, color, national origin, ancestry, citizenship status, religion, age, sexual orientation, gender, gender identify or expression, familial status, pregnancy, domestic or sexual violence victim status, disability, service in the armed forces of the United States, or an individual’s status as a covered veteran. Apply on our website: philadelphiaballet.bamboohr.com/.../131https://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42897/assistant-director-major-events-and-ticketing-at-university-of-michigan--job-id-284497Thu, 22 Oct 2026 14:29:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:013c92d2-25d9-4dcd-9e4a-4402667cdbbdJENNIFER LINDEMANNDepartment Summary: Center for Campus Involvement Overview The Center for Campus Involvement (CCI) is a dynamic, student-focused department that serves all undergraduate and graduate students through programs, student organization administration, and learning and development. Through meaningful involvement, CCI creates transformative experiences, a vibrant community, and lifelong memories for University of Michigan students. CCI recognizes and supports over 1,700 student organizations through education, advising, advocacy and services. CCI also implements hundreds of social, educational, and cultural programs each year, focused on building community within and beyond University Unions' facilities. University Unions Overview University Unions drives community building and belonging through the integration of its three student union facilities (Michigan Union, Michigan League, Pierpont Commons), Center for Campus Involvement, Campus Information, meeting/event spaces, retail food, bookstore and other services to support student success. UU works in close partnership with Palmer Commons, an academic meeting facility, Conferences & Event Services and Michigan Dining to provide student-focused and customer-oriented service to the campus. Position Summary: You will provide leadership for major events and ticketing within the Center for Campus Involvement (CCI) in University Unions, ensuring high-quality production services for student organizations, university departments, and non-University clients. Reporting to the CCI Associate Director, you will set direction for business processes, service delivery, and financial performance; supervise key functional full-time and temporary student employees; and serve as CCI’s primary representative with clients and campus partners to ensure successful service levels, address issues, mitigate risk, and ensure timely, successful outcomes. You will oversee major event and ticketing operations across major campus venues as well as reservations and policies for the Central Campus Diag and North Campus Gerstacker Grove, while upholding university standards related to safety, freedom of expression, and community-building. Position Responsibilities (primary responsibilities and duties expected in this position totaling 100% allocation) : Leadership (40%) Provide strategic guidance for Major Events and the Michigan Union Ticket Office, ensuring effective service, production, student advising, and community-building experiences for campus. Assess and enhance current workflows to identify opportunities for increased operational efficiency. Hire, train, and supervise three full-time staff–the Michigan Union Ticket Office Manager, Major Events Manager, and Community & Belonging Specialist–along with around 20 temporary student employees and temporary venue production staff (i.e., IATSE stagehands), to collaboratively serve students and customers. Ensure the staff team assesses event impacts and risks, ensuring de-escalation and communication practices, and upholds university policies, including freedom of expression and safety. Oversee training for student employee supervisors to implement learning and development initiatives and maintain accountability for student employees’ job responsibilities. Lead strategic partnerships with University Productions, School of Music, Theatre & Dance, University Musical Society, University and Development Events, Facilities & Operations, Michigan Athletics, Student Life Budget & Finance, The Ark in Ann Arbor, the Arts Initiative, and other partners. Develop and implement annual operational plans for major events, MUTO ticketing services, and Central Campus Diag/North Campus Grove policies and reservations. Make informed decisions on space usage and event contracts, and provide university oversight for events and vendor selection. Work collaboratively with CCI and UU staff to develop a well-considered plan to build an inclusive community through organizations and programs across campus. Evaluate student and staff needs and provide guidance or training to ensure alignment with organizational goals and initiatives. Serve as a leader on the CCI Leadership Team, integrating functional areas across the department to execute strategy and ensure mission alignment. Management (30%) Oversee the management of major events in campus performance venues, including Hill Auditorium (3500 seats), the Power Center for the Performing Arts (1300 seats), Rackham Auditorium (1000 seats), and Lydia Mendelssohn Theatre (620 seats), hosted by student organizations, U-M departments, and non-University clients. Manage the CCI Major Events Scheduling System, working in partnership with University Productions. Manage event reservations and activities on the Central Campus Diag and North Campus Gerstacker Grove, the two primary outdoor community spaces at the University of Michigan, working in partnership with Facilities & Operations Outdoor Events, DPSS, and other essential campus partners for outdoor space use. Evaluate the scope, scale, and complexity of events permitted in campus spaces and venues, using professional judgment. Oversee risk management for event spaces, ensuring university policies and standards are upheld. Plan and oversee all technical and production aspects of major events, including production schedules, safety compliance, and effective use of resources such as Tessitura ticketing software. Advise on and negotiate the physical layout of production; supervise IATSE stagehands and exercise judgment in implementing safety laws (e.g., OSEH procedure) and building and public safety codes, while maintaining responsibility for the facility. Lead Michigan Union Ticket Office operations, negotiating ticketing agreements, ensuring effective client and staff communication, and enhancing the use of the Tessitura ticketing software. Financial Management (20%) Develop and maintain budgets, prepare financial reports and budget projections, meet financial expectations, and identify cost efficiencies for short- and long-term success. Pursue and ensure revenue-generating opportunities with external and department clients to meet annual budget requirements while maintaining a student organization-centered focus. Serve as Student Life’s authority for professional speaker and performer contracts and as signature authority for agreements up to $1,000. Coordinate the review and negotiation of performance contracts with booking agencies and promoters, including contract riders, about all technical aspects of the show, and ensure all contracts comply with all laws, University policy, and music industry standards. Oversee departmental purchasing, procurement policies, and procedures. University Unions and Student Life Service (10%) As an integral part of CCI/UU and Student Life, serve on committees and work teams, such as the UU Management Team. Serve on the Student Life Activism Planning and Response Team. Serve on the Hart-Wright Major Venue Scheduling Committee. Participate in staff training and professional development opportunities. Other Duties as Assigned Position Responsibilities Criteria (leadership and behavioral qualities expected in this position) : Demonstrated ability to deliver high-quality customer service to diverse audiences, including students, campus partners, external clients, and performers. Strong leadership skills with the ability to supervise, develop, and motivate teams, including full-time staff, student employees, and temporary production staff. Excellent communication and interpersonal skills, with the ability to build relationships, manage expectations, and navigate complex stakeholder environments. Demonstrated ability to develop and sustain strategic partnerships across campus and with external organizations to enhance event production and student experiences. Ability to lead in a fast-paced, high-pressure environment, managing multiple priorities, large-scale events, and time-sensitive decisions effectively. Strong organizational and operational skills, including the ability to coordinate complex logistics and ensure high-quality execution of events and services. Demonstrated ability to anticipate needs, solve problems proactively, and exercise sound judgment, particularly in dynamic or high-risk situations. Experience with or ability to manage risk, de-escalate challenging situations, and uphold policies. Demonstrated financial and business acumen, including the ability to manage budgets, evaluate revenue opportunities, and support cost-effective operations. Commitment to student development and community building within a higher education setting. Required Qualifications: Bachelor’s degree in higher education, student affairs, event management, arts administration, business, or a related field. 3-5 years of progressive professional experience in major event production, venue and client management, ticketing operations, OR student activities/programming. Minimum of 2 years of supervisory experience, including full-time staff and/or student employees. Experience with budget management and financial oversight. Desired Qualifications : 6 or more years of major event production experience. Master’s degree in arts administration, business, or a related field. Previous experience with ticketing software (i.e., Tessitura, Ticketmaster, etc.) Financial/Budgetary Responsibility: Manage auxiliary budgets around $500,000, ensuring high levels of financial integrity from staff and monthly budget reporting. Identify cost efficiencies for short- and long-term success. Responsible for major event revenue generation of around $100,000 annually. Serve as the Division of Student Life resource for professional speaker and performer contracts, and signature authority for agreements up to $1000. Working Conditions: Work schedule is typically Monday-Friday; however, the position requires regular evening, weekend, and extended hours based on event schedules, client needs, and peak campus activity periods. Work occurs in a variety of environments, including office settings, event venues, production spaces, and outdoor campus locations (e.g., Central Campus Diag and North Campus Gerstacker Grove). Frequent engagement in fast-paced, high-demand event environments, requiring responsiveness to time-sensitive issues and operational needs. Regular interaction with students, staff, external clients, performers, and vendors, requiring flexibility, professionalism, and strong customer service. Collaboration across multiple campus units and external partners, with frequent meetings, site visits, and event oversight responsibilities. May involve exposure to loud environments, large crowds, and dynamic event conditions typical of live productions and campus events. Physical Requirements: Ability to remain stationary or move throughout event venues and campus spaces for extended periods, including standing and walking during events, site visits, and event execution. Ability to navigate multiple campus facilities, including performance venues, outdoor spaces (e.g., Diag, Gerstacker Grove), and office environments. Ability to occasionally lift and/or move items up to 25 pounds, such as event materials, signage, or equipment. Ability to work in varied environments, including indoor performance venues and outdoor spaces in different weather conditions. Direct Reports: 3 Regular Staff: 1 Major Events Manager 1 Ticketing Manager 1 Community & Belonging Specialist Additional Information: This role may have reporting obligations under Title IX and Clery. Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas. Salary may vary depending on qualifications, experience, and education of the selected candidate. #studentlife Applicants must apply through U of M website before 11/6/2026. www.careers.umich.eduhttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42888/weekend-box-office-associate-fairfield-theatre-company-fairfield-connecticut-usaWed, 21 Oct 2026 14:47:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:07651eff-ccc9-45f1-a3d3-1cc95c157a08Amy CsireType: Part-time (non-exempt) Fairfield Theatre Company, a non-profit organization dedicated to connecting and enriching our community through the transforming power of the arts, is seeking a part-time Box Office Assistant to join our team. The ideal candidate will be detail-oriented, proficient with a computer, possess strong communication skills, be enthusiastic about working in the non-profit arts sector, and open to learning new skills. This will primarily be a Sat-Sun youth theatre showtime position 9AM - 7PM, with some potential weekday 5PM - 10PM shifts. Responsibilities: Box Office Operations: Utilize event ticketing software to assist patrons with ticket purchases. Assist customers in navigating the website for self-ticket purchases, guiding them on the process, and resolving any issues. Perform daily reconciliation of box office income. Update patron information as necessary. Manage and hold a key for opening and closing the box office. Educate patrons about the benefits of membership, providing insight into our non-profit mission. Encourage patrons to become members, highlighting the positive impacts on the organization and its mission. Manage customer entry including ticket scanning, ushering, coat check as assigned Handle unexpected tasks as assigned Customer Inquiry Handling and Routing: Field open-ended customer calls, emails, and inquiries, providing assistance and information as needed. Understand various departments and their contacts within Fairfield Theatre Company. Route customer inquiries to the appropriate departments for efficient problem resolution and communication. Technical Proficiency and Requirements: Demonstrate proficiency in typing and utilizing keyboard shortcuts. Ability to use a mouse or other pointing device. Proficient in Google Workspace (Docs, Sheets) or Microsoft Office (Word, Excel) for organizational tasks. Demonstrate familiarity and comfortability using Windows. Strong communication, phone, and customer service skills. Exceptional attention to detail. Competency in problem-solving and the ability to work autonomously. Previous experience in customer service, retail, or online sales is welcomed. Willingness to tackle unexpected tasks. Enthusiasm and interest in working in the non-profit arts sector. Ability to work collaboratively as part of a team. Compensation: This is an entry level hourly position Pay will be $16.50/hr+ adjustment based on experience If you meet these qualifications and are passionate about contributing to the success of a non-profit organization dedicated to connecting and enriching our community through the transforming power of the arts, we invite you to apply. Applications will be accepted until the position is filled. Fairfield Theatre Company is an equal opportunity employer.box officeTicketingopen positionstheaterTessiturahttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42885/ticketing-manager---the-smith-center-las-vegas-nvTue, 20 Oct 2026 20:39:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:584bc326-ef05-4a0c-8971-dd61a97c2e42David YaneyClick HERE to apply. Summary of Duties and Responsibilities The Ticketing Manager is responsible for the setup and launch of ticketed events, ensuring performances, packages, pricing structures, and related configurations are accurately built and prepared for sale across all sales channels. Working closely with ticketing leadership, promoters, touring productions, Marketing, and other internal departments, the Manager coordinates ticketing setup to ensure events are configured in alignment with operational and production requirements. The role has day-to-day ownership of ticketing integrations and connected services that support ticket sales and delivery, ensuring these functions remain operational, accurate, and responsive. The Manager also proactively identifies opportunities to enhance ticketing configurations, system functionality, and operational workflows that support organizational revenue goals and the overall patron purchasing experience. Essential Duties and Responsibilities Manage the setup of performances, ticket products, pricing structures, promotional offers, fee structures, and venue configurations within the ticketing system across all sales channels to ensure events are accurately prepared for sale and support ticket revenue goals. Build and support subscription ticket sales by ensuring accurate setup of subscription packages, pricing, and inventory across all sales channels. Manage ticketing integrations and connected services that support ecommerce, ticket sales, delivery, access control, and other functions supporting ticket fulfillment and ticket revenue. Implement ticket inventory and configuration updates throughout the ticket sales cycle as requested, including adjustments to pricing, zones, seating configurations, and ticket holds. Coordinate with Marketing, internal technical teams, and external vendors to support the implementation, testing, maintenance, and ongoing performance of ticketing integrations and connected services. Coordinate event ticketing setup with promoters, tours, and internal departments, working closely with the Director, Ticketing Operations; Senior Manager, Ticketing Services; and Box Office Manager to ensure event configurations align with operational and production requirements. Provide ticket sales and inventory reports for promoters and touring productions as requested. Partner with the Marketing team to support and enhance the online ticket purchasing experience, including coordination of ticket onsales and ticket purchasing functionality across digital sales channels. Generate patron and transaction lists to support operational, marketing, and event-related communications as needed. Proactively identify and implement improvements to ticketing configuration, integrations, and operational workflows to strengthen ticket sales performance and support organizational revenue goals. Support the Director, Ticketing Operations with additional departmental projects, initiatives, and operational needs as assigned. Maintain regular, reliable, and punctual attendance. Perform other duties as assigned within the scope of the position. Required Education and Experience Bachelor’s degree, or equivalent combination of education and relevant, progressive experience. Five or more years of experience in ticketing operations, preferably in the performing arts or entertainment industry. Three or more years of experience working with ticketing software platforms in an entertainment environment. Experience in providing technical support and troubleshooting ticketing software issues. Strong attention to detail and accuracy when working with ticketing data, pricing structures, and event configurations. Required Skills & Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Excellent verbal and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Highly organized and superior attention to detail while coordinating and performing multiple tasks in a fast-paced environment. Ability to establish priorities, work independently, and proceed with objectives with minimal supervision. Proven ability to work effectively under pressure, meet deadlines, and adapt to changing operational needs. Ability to deal with a range of styles and behaviors in a tactful, positive, and professional manner. Strong analytical skills with the ability to interpret data and generate actionable insights. Detail-oriented mindset with a focus on accuracy and quality assurance. Excellent critical reasoning and decision-making skills. Ability to think proactively and identify solutions to maximize department effectiveness. Flexibility to work evenings, weekends, and holidays as needed. Must be 21 years of age. Must be legally authorized to work in the United States. Technical Skills Advanced computer proficiency and technical aptitude in a high-volume ticketing, sales, or customer service environment, including experience with ticketing systems, database management, reporting tools, and ecommerce-related platforms. Proficient in Microsoft Office Suite, including Outlook, Word, and Excel, with strong experience utilizing spreadsheets, reporting tools, data tracking, and operational documentation. Advanced experience with Tessitura or a comparable ticketing and CRM platform strongly preferred. Experience supporting or working with CRM systems, ticketing platforms, and related integrations preferred. Other Skills and Abilities Strong team-oriented mindset, with a willingness to support team members and operational needs as required. Demonstrates initiative, adaptability, and a willingness to take on new challenges in a dynamic environment. Demonstrates a high level of professionalism, reliability, and accountability in all aspects of work. Maintains a professional presence and demeanor, representing The Smith Center in a positive manner. Desire and ability to accept all levels of challenges. Physical Job Requirements The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is primarily office-based and performed indoors, requiring prolonged periods of sitting and working at a computer, with regular standing, walking, bending, and movement throughout the facility in support of Ticketing operations. Ability to physically stand, walk, and climb stairs on a consistent basis. Ability to occasionally bend, reach, twist, stoop, crouch, kneel, and balance while performing job-related tasks in various work areas. Ability to occasionally lift, move, carry, push, and pull 50 pounds or more, with or without assistance. Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus while working with computers, mobile devices, and related technology. Regularly operates a computer, keyboard, mouse, telephone, printer/scanner, and other standard office equipment and technology. Ability to use fine motor skills, including frequent use of hands and fingers for typing, handling equipment, and operating office-related equipment. This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing. Must be able to effectively communicate and exchange information with internal stakeholders, employees, managers, vendors, and external stakeholders in person, by telephone, and through electronic communication methods. Most of this job will be performed indoors in a climate-controlled environment. Certificates, Licenses, Registrations Must be able to qualify for licenses and permits if required by federal, state, and local regulations during the course of employment. The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. With a career at The Smith Center for the Performing Arts, you really benefit! We offer: Creative and collaborative work culture Competitive compensation Comprehensive health, dental, and vision insurance plans Employee Assistance Program- including counseling, wellness programs, and financial support services. Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars. Generous Paid Time Off Plan Paid Holidays and Personal Holiday Time 401(k) retirement savings plan eligibility on your start date with employer match Employer-paid disability insurance coverage Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts. Safe and paid parking on-site Training and career growth opportunities Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events. Discounts on Starbucks products and merchandise Limitations and Acknowledgment The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request. Equal Opportunity Employer Statement The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer and provides equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, citizenship, genetic information, disability, protected veteran status, age, or any other legally protected characteristic. This policy applies to all aspects of employment, including recruitment, hiring, transfers, promotions, termination, layoffs, leaves of absence, compensation, benefits, training opportunities, internships, and all other terms and conditions of employment. Click HERE to apply.https://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42185/tessitura-manager---the-smith-center-las-vegas-nv/108533Tue, 20 Oct 2026 20:29:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:ff434332-3dd1-4a2f-87e4-306685f3d3edDavid Yaneybumphttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42884/senior-director-of-individual-giving---houston-symphony-houston-txTue, 20 Oct 2026 19:52:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:a09e8f83-1e03-4758-8713-48bfef21c48cJoel JamesThe Houston Symphony is seeking a qualified individual for the position of Senior Director of Individual Giving . For more information and to apply, please click here . The Houston Symphony is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, sexual preference, marital status, national origin, disability or handicap, veteran status, or any other protected class.DevelopmentHoustonmusicDirector of Individual GivingTexasTXSymphonyfundraisingAdvancementhttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42880/box-office-manager-shenandoah-university-winchester-vaTue, 20 Oct 2026 18:53:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:7bd7bed2-ed64-4f5b-9a4c-c3e6eef181dfMegan SmallwoodJob Location 1460 University Drive, Winchester, Virginia, United States Shenandoah University’s Box Office is accepting applications for a Box Office Manager. This is a full-time benefited position located on our main campus in Winchester, Virginia. The Box Office Manager works under the direct supervision of the Executive Director of Performances & Engagement and in close coordination with the Communications Manager and Managing Director of Shenandoah Summer Music Theatre/Director of Patron Services & Engagement. As a key team member of the Performance Operations staff, the Box Office Manager oversees all critical functions of the conservatory’s box office operations, including regular administration and maintenance of the Tessitura database; processing ticket sales, renewals, group sales, and donations; running financial and ticket-based reports; overseeing the tasks of the Senior Box Office Associate and all box office associates (work-study students and SSMT hired associates); ensuring exceptional customer service for our patrons and donors; and assisting with audience engagement and development by coordinating, designing, and sending patron communications. With more than 150 ticketed performances year-round, including a busy summer musical theatre season, the Box Office Manager works an estimated 40 hours per week, including performance nights and weekends. Required Skills -Excellent communication and organizational skills -Strong customer service skills and ability to troubleshoot problems, particularly in high-pressure environments -Exceptional time management skills -Strong attention to detail and follow-through -Personnel management experience -Basic banking practices and accounting experience -Database management experience preferred -Marketing, graphic design, and communications experience preferred -Computer proficiency in Mac and Windows environments -Valid driver’s license Required Experience -Minimum of two years of box office or equivalent experience in sales/customer service and/or database management -Bachelor’s degree or industry/job-specific equivalent How to Apply: The complete application will include a cover letter, resume, and contact information for three professional references. Applications will be reviewed immediately and will continue until a qualified candidate is selected. Apply online using this link . **Note: A pre-employment background check will be required, and a satisfactory driving record may be required as a condition of hire. ** Authorization to work in the United States is a pre-condition of employment. At this time, Shenandoah University is not in a position to sponsor international visas. Shenandoah University values individuals and communities' unique and diverse perspectives locally and globally. It seeks to foster mutual understanding in an inviting community where individuals are welcome and respected. The university does not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, ethnic or national origin, age, physical or mental disability, genetic information, veteran’s status, or on any other basis protected under applicable law. Salary Range $45,000.00 - $45,000.00 Salary Type AnnuallyBox Office ManagerHigher Educationvirginiafull-timehttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42878/patron-services-supervisor---miami-city-ballet---miami-flTue, 20 Oct 2026 17:11:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:187d7819-3e6e-495a-a782-629c3b79e81eJoshua WickardMiami City Ballet is hiring 2-3 Patron Services Supervisors. One of these roles does have the possibility of being fully remote based on the applicant's previous experience. Details below: J ob Title: Patron Services Supervisor Department: Guest Experience & Patron Services Reports to: Director, Guest Experience & Patron Services Status: Non-Exempt, Part-Time Wage: $25.00-$30.00/hour JOB SUMMARY The Patron Services Supervisor delivers Miami City Ballet's service standard across the full patron journey, from web to box office window. Serving as MCB's primary in-venue box office leader, the supervisor ensures consistent service alignment with partner venue representatives, oversees day-of-performance box office administration, and coordinates all in-venue service recovery in collaboration with the Manager, Guest Experience and Director, Guest Experience and Patron Services. As MCB's primary patron services representative, the supervisor leads internal bookings and fulfillment for all internal and external stakeholders. This role is the key interdepartmental collaborator overseeing seasonal patron service projects, supervising booking accuracy, providing database support, and performing quality control of patron-facing communications and pathways. To do well in this role, the ideal candidate must be an organized motivated leader with an emphasis on service excellence, and a strong attention to detail. RESPONSIBILITIES Patron Experience & In-Venue Operations Serve as the primary MCB in-venue box office customer service representative and the “service extension” from MCB to partner venue box office teams, carrying MCB's quality standards into each venue. Partner with the Manager, Guest Experience to resolve in-venue escalations through service recovery and work to identify and solve issues before they arise. Serves as designated backup for the Manager, Guest Experience, assuming front-of-house leadership at performances the Manager is unable to attend. Oversee the day-of-performance box office setup, inventory, and booking/order reconciliation across multiple ticketing databases, including maintaining consistent ticketing policies, will call, ADA/accessibility accommodations, and patron-facing communications. Work with Director, Guest Experience and Patron Services on resolving event day booking escalations, as well as completing end-of-night booking and service issue reporting for each performance. Responsible for in-venue merchandise setup, restocking, and end-of-night reconciliation at all performance locations, including reconciliation of any onsite sales or returns processed through MCB's primary ticketing system by customer service representatives. Assist other departments for auxiliary in-venue advancement and marketing activations as required. Box Office Administration & Database Support Lead and provide exemplary customer service for all internal bookings and fulfillment, VIP, partnership, and community comps, as well as collaborating with other departments (School, Development, Artistic) on large engagement requests, as well as the main point of contact for retail group sales. Be the primary project administrator for all seasonal patron services and sales initiatives including maintaining and updating documentation (SOPs) and supervising representative team on product fulfillment. Collaborate with the CRM Database Manager and provide support for seasonal operational database tasks including but not limited to: proofing season builds, assisting with regular pricing updates, order/constituent/list imports, and other operational tasks as assigned. Partner with various Marketing team members to periodically proof patron communications and walk the online UX pathway as a secondary resource for quality control for the digital patron experience providing feedback in a timely manner. SKILLS AND QUALIFICATIONS: Has a minimum 2–4 years of progressive experience in box office administration and supervision. Minimum of 2 years of experience in a customer service or hospitality environment, preferably in a supervisory or management role. Demonstrated accuracy with patron and transactional data, with a record of maintaining clean records and identifying errors before they reach downstream reporting. Experience with cash handling and reconciliation experience, including end-of-night settlement and loss-prevention practices. Expertise coordinating with external venue partners, house management, or third-party operations teams. Strong knowledge of ticketing and CRM applications, preferably Tessitura. Comfortable with in-venue retail and merchandise operations, including setup, restocking, and end-of-night reconciliation. Strong organizational and project management skills, with the ability to manage concurrent seasonal projects against fixed deadlines. Proficient with Microsoft Office applications, particularly Excel, and working knowledge of project management software such as Asana, Microsoft Planner, or equivalent platforms. Available to work the majority of Miami City Ballet season performances, including evenings, weekends, and holidays. Has reliable transportation to and from all onsite and offsite performance venues, across all South Florida markets. BA/BS degree or any equivalent combination of training and progressive experience. Eligible to work in the United States without sponsorship. TO APPLY To apply, please email: 1. Resume 2. Cover letter briefly outlining your experience specifically concerning the qualifications, essential duties and responsibilities listed above. Please note: Applications will not be considered if they do not address the qualifications, essential duties and responsibilities for this role, and please include examples of your work as requested above. Email your application to mcbjobs@miamicityballet.org with the title of the role you are applying for in the subject line. No agencies or phone calls, please.box officeopen positionsjob postingTessiturapatron serviceshttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42863/production-job-opportunity-in-morristown-new-jerseyMon, 19 Oct 2026 14:53:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:6b3c9eb6-f661-4c32-b9a7-577779c2aff2Anthony ScareonThe Assistant Production Manager assists the Production Management Team with oversight of all production aspects to ensure the highest possible production standards for all Mayo Performing Arts Center Events. This position reports directly to the Production Director. Job duties include, but are not limited to, assisting the Production Management Team in the following areas: Coordinate all aspects of visiting productions on show days, from load-in through load-out, including on-site logistics, crew supervision, communication with road crews and artists, artist amenities, and venue security. Managing the activities of all technical staff, including IATSE stagehands, MPAC full and part-time production staff and interns. Resolving procedural, operational and other work-related issues by working with all parties involved to create a mutually satisfactory conclusion. Record and report all production employee incidents that may require medical or disciplinary action. Monitor and evaluate all aesthetic aspects of in house and touring performances. Other assigned Production duties. Administrative duties include, but are not limited to, assisting the Production Management Team in the following areas: Possess basic computer skills, including proficiency with Microsoft Office, email, and internet use Manage scheduling, staffing and budgeting for all aspects of show production. Manage and monitor all production related expenses. Attend weekly production department meetings. Act as a liaison between MPAC production department and all other MPAC departments. Organizing, maintaining and diligently updating the production department show files. Perform other administrative duties as assigned. All MPAC Production employees MUST have the following qualifications: Must have a working understanding of contemporary and traditional event production and presentation techniques for theatrical, dance, musicals, opera, concerts, films and lecture presentations. Ability to communicate effectively in both verbal and written format Demonstrate experience working with a culturally diverse workforce and constituency. Demonstrate ability and skill to exercise diplomacy in dealing with others and establish and maintain cooperative working relationships. Must, at all times, promote a productive work environment and enforce all safety protocols initiated by management. This is a full-time in person position with a salary range of $40,000 - $45,000 which is commensurate with experience. Full-time employees are eligible for health, dental, vision, FSA, and 403b retirement benefits. Please send your resume and cover letter to Chris Ball, cball@mayoarts.org . No phone calls please.music jobsjobsADMINISTRATIVEjob postingProduction Managementopen positionproductionadministrationmusic businesstheatreMUSIC VENUEemploymententertainmenttechnical productionhttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42855/fundraising-campaigns-coordinator---arts-centre-melbourneMon, 19 Oct 2026 02:15:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:e0f3b9a8-2fa1-436c-9b6c-d716379a4a81Jordan Saba-BoweringWhat's this? How exciting!!! Arts Centre Melbourne is looking for someone to join the Development team as their Fundraising Campaigns Coordinator. This is the perfect role for someone to sink their teeth into and upskill in the world of public fundraising. Please see link below for furhter info: au.seek.com/.../95336853Developmentannual givingfundraisinghttps://community.tessitura.com/network_member_job_forum/f/tessitura_network_member_job_board-0/42850/patron-services-coordinator--the-atlanta-opera-atlanta-gaFri, 16 Oct 2026 21:25:00 GMTfd08b0f2-65fa-4b2b-916a-cce3e88b61d0:54417016-d764-4ae4-8117-b65fec52da00Katy GardnerTHE ATLANTA OPERA The Atlanta Opera’s mission is to break the boundaries of opera to create exceptional experiences for audiences everywhere. Founded in 1979, The Atlanta Opera celebrates the art of opera in Atlanta, Georgia, continuing a long tradition of community dedication to the ultimate musical form. Reflecting the vitality and innovative spirit of our city, The Atlanta Opera has evolved into a cultural powerhouse. We have recently celebrated the building of our new home, the Molly Blank Center for Opera and the Arts, announcement of our Ring Cycle in 2029, the first in the American Southeast, and being the only American opera company nominated for the International Opera Awards in 2026. The Atlanta Opera has acheived a place among the top 10 opera companies in the United States and has robust plans for the future. PATRON SERVICES COORDINATOR Reports to: Sales Manager Work Schedule : Full-time Compensation: $45,000 Annual + Benefits Package Overtime Eligibility: No, Exempt POSITION SUMMARY The Patron Services Coordinator supports the Box Office Sales Manager to deliver outstanding customer service to all patrons of the Atlanta Opera. This role involves managing ticketing operations, addressing patron inquiries and issues, and supporting front-of-house activities during events. The Patron Services Coordinator ensures a seamless and enjoyable experience for all visitors, contributing to the overall success and reputation of the Atlanta Opera. GENERAL DUTIES AND RESPONSIBILITIES Position responsibilities include, but are not limited to, the following duties, in addition to other duties as assigned. Handle ticketing operations of the Box Office including fulfillment of ticket orders, creating and maintaining patron accounts, handling in person inquiries, will call, and ticketing troubleshooting Promptly and courteously address patron ticketing problems and requests, in line with company policies. Manage ticketing issues during performances at the Mainstage Box Office, including sales, lost tickets, unsatisfactory seats, last-minute exchanges, and ticket donations. Assist front-of-house operations during events, including managing will-call tickets and supporting crowd management. Maintain a well-organized and efficient box office area, ensuring supplies are stocked and systems are operational. Process and distribute both physical and electronic tickets according to established procedures. Ensure compliance with data protection and privacy regulations in handling customer information. Complete special projects as assigned by the ADM. COMPETENCIES & QUALIFICATIONS Patience, Flexibility, and Customer-Friendly Attitude : Demonstrates a calm and adaptable approach, ensuring a positive experience for all patrons. Customer Management : Effectively handles customer interactions, resolving issues promptly and courteously. Organizational Skills : Exhibits strong organizational abilities, maintaining an orderly and efficient box office environment. Communication Skills : Possesses excellent written and oral communication skills, facilitating clear and effective interactions with patrons and team members. Team Collaboration : Thrives in a fast-paced team environment, contributing to the collective success of the box office operations. MINIMUM REQUIREMENTS Education : Bachelor’s degree preferred. Experience : Minimum of two (2) years in box office/ticketing and customer service preferred. Technical Skills : Experience with Tessitura or other ticketing software preferred. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required. Adobe Acrobat experience is a plus. Ability to quickly learn new software programs. Work Schedule : Position requires late and irregular working hours, including evenings and weekends, particularly during the opera season. Availability for performance dates is essential. Physical Requirements : Ability to sit at a desk for extended periods (up to and over eight hours per day). Ability to communicate effectively using a phone and headset. Safety : Must perform the functions of the position in a safe manner. HOW TO APPLY Please email resume with cover letter and references to resume.boxoffice@atlantaopera.org . Include Patron Services Coordinator in the subject line. No phone calls please. For more information, visit our website https://www.atlantaopera.org/about/careers-auditions/#1792180670533-be65053f-fe74box officeatlantaoperaTicketingmusictheatergeorgianon-profittheatrepatron servicesPatron Services Coordinator